At Sixt Element Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

• The product received is damaged or defective.

• You received the wrong product.

• The product is missing parts or accessories.

• The item was delivered in a damaged condition.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be returned with the original packaging, tags, manuals, and accessories (if applicable).

• Be accompanied by the proof of purchase or order confirmation.

Return Request Timeline

You must request a return within 7 days of receiving your order.

Requests made after this period may not be eligible for return or refund.

Non-Returnable Items

The following items cannot be returned unless they are damaged, defective, or incorrectly delivered:

• Products that have been used, worn, or altered.

• Products without original packaging or tags.

• Items damaged due to misuse or improper handling by the customer.

• Gift cards, promotional items, or clearance products (unless otherwise stated).

Return Process

To initiate a return:

1. Contact our customer support team.

2. Provide your order number and the reason for the return.

3. Share clear photographs of the product if it is damaged or incorrect.

4. Our team will review your request and provide further instructions.

Returns sent without prior approval may not be accepted.

Refund Process

Once your returned item is received and inspected:

• You will be notified of the approval or rejection of your refund.

• If approved, your refund will be processed to the original payment method.

• Refunds are typically processed within 7–10 business days after approval, depending on your bank or payment provider.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer:

• A replacement of the same product (subject to stock availability), or

• A full refund if a replacement is not available.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping charges.

• If the return is requested for any other eligible reason, the customer may be responsible for the return shipping costs unless otherwise stated.

Cancellation of Orders

• Orders can be cancelled before they are shipped.

• Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if it meets our return eligibility criteria.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

• Check your bank account.

• Contact your credit/debit card provider or payment service, as processing times may vary.

• If you still have not received your refund, please contact our support team.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Sixt Element Store

Email: Support@sixthelement.com

Phone: +91 81788 93500